📋 Refund & Return Policy

At Willishop, we are committed to protecting your consumer rights under Ghanaian law.

📦 Return Period

• You have 7 working days from delivery date to request a return
• Items must be unused, in original packaging
• Proof of purchase is required

💔 Defective Items

• Full refund or replacement for defective items
• Willishop covers return shipping for defects
• Photo evidence required

💰 Processing Timeline

• Refunds processed within 5-7 business days
• Refunds go to original payment method or wallet

🛡️ Willishop BSP Guarantee

The Willishop Buyer Safety Protection (BSP) program ensures you shop with confidence.

✅ What's Covered

• Item Not Received: You paid but never received the item
• Item Not as Described: Significantly different from listing
• Defective or Damaged: Item arrived broken

🛡️ How to File a Claim

1. Go to Your Orders and select the item
2. Click "Open Dispute"
3. Describe the issue and upload evidence
4. Willishop mediates between you and seller

💰 Refund Amounts

• Full refund including shipping for defective/not received
• Partial refund for items not as described

📦 Replace a Damaged Item

If you receive a damaged item, you may be eligible for a replacement or refund.

How to request:

1. Go to Your Orders
2. Select the affected item
3. Click "Report a problem"
4. Choose "Damaged/Defective"

🚚 Missing Parcel

If tracking says "Delivered" but you haven't received your package:

1. Check around your property
2. Ask neighbors
3. Wait 24 hours
4. Click "Report missing item" in Your Orders

📭 Undeliverable Packages

Orders returned due to: incorrect address, unreachable phone, or failed delivery attempts.

Your options:

• Request a refund
• Reorder with correct address

💳 Unknown Charges

If you see an unrecognized charge:

1. Check Your Orders
2. Review payment history
3. Contact support if still unrecognized

📍 Track Your Package

Go to Your Orders, select the item, and click "Track Package" for real-time updates.