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Refund & Return Policy
At Willishop, we are committed to protecting your consumer rights under Ghanaian law.
Return Period
- 7 working days from delivery to request a return.
- Items must be unused, in original packaging.
- Proof of purchase required.
Defective Items
- Full refund or replacement offered.
- Willishop covers return shipping for defects.
Under Ghana's Consumer Protection Act, you have the right to goods of satisfactory quality.
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Buyer Safety Protection (BSP)
If something goes wrong with your order, we've got your back.
Coverage
- Item Not Received
- Item Not as Described
- Defective or Damaged
How to File a Claim
- Go to Your Orders
- Click "Open Dispute"
- Upload evidence
- Willishop mediates
If seller cannot resolve within 7 days, Willishop refunds you directly.
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Replace a Damaged Item
If you receive a damaged, defective, or incorrect item, you are eligible for a replacement or refund.
Eligibility
- Report within 7 days of delivery.
- Provide clear photos of damage.
Steps
- Go to Your Orders.
- Select the item and click "Report a Problem".
- Choose "Damaged/Defective".
- Upload photos and submit.
Photo evidence is required.
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Missing Parcel
Tracking shows "Delivered" but you haven't received your package?
Immediate Actions
- Check around your property and with neighbors.
- Wait 24 hours – carriers sometimes mark delivered early.
- Contact the carrier.
- If still missing, go to Your Orders and click "Report Missing Item".
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Undeliverable Packages
Orders returned due to incorrect address or failed delivery attempts.
What Happens?
You will receive a full refund within 7 days. You may reorder with corrected address.
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Unknown Charges
If you see an unrecognized charge from Willishop, please investigate.
Check First
- Log into Your Orders – compare amounts.
- Check if a family member used your card for a gift card.
- Contact support if still unrecognized.
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Track Your Package
Once your order ships, you can track it in real time.
Tracking Instructions
- Go to Your Orders.
- Find the order and click "Track Package".
- Click the tracking number to view updates.
Delivery Estimates (Ghana)
- Accra/Tema: 1-3 business days
- Kumasi: 2-4 business days
- Other regions: 3-7 business days
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